During this covid-19 pandemic, Insurance companies are helping the customers overcome the crisis. They are launching new programs with better refund policies on premium; uplifting the customer support so that all queries can be attended, and many more. The companies are also allowing flexible payment options and delivery coverage expansion for various policies.
Here is an example, how Liberty Mutual Insurance is dealing with customers and the insurance policies.
The points mentioned in the aforementioned article is worth reading. It helps to gain profound insights into how an insurance company must stand by its customers during the time of crisis.