Insights and Analytics
Gaining a deeper understanding of your customers, including insights into what drives their behavior and what they are likely to do next, is at the heart of any effective customer referral & engagement program.
Personalization Through AI
A customer referral program is about creating relationships. But it’s impossible to know which activities or rewards are building those relationships without robust analytical data. We utilize Machine Learning Attribution Modeling, a system that gathers historical data from your engagement efforts to develop rules. These rules assign an accurate weight, or conversion credit, to each of your program’s touchpoints, allowing you to analyze the data quickly, accurately, and efficiently.
Robust Tracking Technology
A program needs data for AI/Machine Learning systems to work, and Catalyst, via NextBee’s platform, has perhaps the most robust tracking technology on the market. No matter where the activity occurs – offline, online, and even through phones it can all be tracked by our system.
Flexible & Automated Customer Engagement
Catalyst has the AI and Machine Learning system to automatically promote involvement, interaction and build connections by spotting trends and making engagement adjustments guided by the flexible rules admins have set in our easy to use but robust admin dashboard.
A Data Science Process That Drives Customer Referrals
Capture all the analytical data your company will need from social shares to sales completed from referrals and a whole lot more. Once this is done we run all this rich data through a three-stage process for a complete picture of the customer journey.
Align your company, your team, and your customers to foster a company culture that generates outstanding excellence.
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