NextBee has been the preferred choice of engagement platform for SAAS companies in the US and Canada for years now. We have helped several brands engage their customers with custom-tailored solutions that fit their business needs.
A lot of SAAS products are complex and require a certain level of expertise to use effectively. Offering training resources such as webinars, tutorials, and documentation can help seed users get the most out of the product and increase their satisfaction and engagement. This translates into their advocacy efforts as well.
With NextBee, SAAS companies can not only easily train seed users on how to use their product but turn them into evangelists with a suite of smart features.
Let’s have a look at some of the unique NextBee features that SAAS companies can employ to engage and boost the productivity of their seed users.
- Micro-learning: Get your seed users up to speed with your product and your expectations with explainer videos, detailed documentation, checklists, and multimedia resources.
- Onboarding Checklists: Create detailed onboarding checklists to ensure that your seed users are familiar with your product and comply with your processes.
- Feedback Surveys: Create and share surveys via email or text instantly. Collect valuable feedback from your seed users to fix bugs, improve your product, and set it up for success when you launch your product for the market.
- Personalized Referrals: NextBee’s referral tools allow your seed users to share trackable vanity referral links with friends and family. Users can import all their contacts at once and share personalized referrals in an instant.
- User Reviews: Encourage seed users to share testimonials and positive reviews of your product and their experience on your website and on social media platforms. Our User Reviews workflow helps SAAS companies boost their positive brand image and increase product adoption.
- Choice of Rewards: Thrill your customers with nearly unlimited reward options for their efforts. NextBee’s platform supports nearly any type of reward – physical items, cashback, reward points, gift cards, virtual items, and more – so your seed users can pick the one that matches their interests and preferences.
- Automatic Rewards Fulfillment: NextBee can automate rewards fulfillment for you. We take care of rewards delivery so you can focus on other important aspects of your SAAS startup.
- Instant Rewards Redemption: Don’t let your users wait to get the rewards they want and deserve. Motivate them to put in extra effort by allowing them to earn more reward points and instantly redeem them for a reward they choose.
- Contests & Sweepstakes: Generate buzz with contests and sweepstakes. Create a photo contest, where the best photos of product experience win exciting rewards, or host a review contest that rewards the best product reviews and testimonials shared on social platforms and review sites.
- Spot Recognition: Celebrate user achievements and efforts with NextBee’s Spot Recognition modules. Appreciate them for their efforts – sharing reviews, sending referrals, sharing feedback, and more – within the community of seed users.
- Kudos: Create a sense of appreciation within your user community with NextBee’s Kudos workflow. When a fellow seed user performs exceptionally or helps another user with advice and helpful tips, then fellow users can share recognition of their good work through short written messages, stickers, photos, and even short videos.
- Custom Goals: Create custom goals based on user role and experience to set up realistic and achievable targets on a daily or weekly basis. Easily track progress on a customizable dashboard.
- Polls: Instantly create polls to learn what your seed users think about your product’s usability and features. Launch polls within widgets or embed within iframes.
- Idea Submission: Show your seed users you care about their opinion and feedback. Invite innovative ideas for your product and reward the best ones.
- VIP Club Encourage your seed users to engage more with your product, share feedback, and advocate your brand by enrolling them in a VIP Club that offers access to premium features, exclusive event invites, and bigger rewards.
- Advanced Analytics NextBee’s advanced analytics offer you detailed insights on rewards that work and contests and tasks that encourage seed users to perform better. Easily pull reports in a rich format to optimize your platform for success.
Interested in exploring the NextBee platform for SAAS companies? Watch a live demo now. Submit the form below, and our expert will reach out to you.