NextBee has been the preferred choice of customer advocacy platform for SAAS companies in the US and Canada for years now. We have helped several brands engage their customers with custom-tailored solutions that fit their business needs.
A lot of SAAS products are complex and require a certain level of expertise to use effectively. Offering training resources such as webinars, tutorials, and documentation can help customers understand the product and increase their satisfaction and engagement. This translates into their advocacy efforts as well.
With NextBee, SAAS companies can not only easily train their customers on how to use their products but turn them into active advocates with a suite of smart features.
Let’s have a look at some of the unique NextBee features that SAAS companies can employ to engage and boost the productivity of their customer advocates.
- Micro-learning: Get your customer advocates up to speed with your product and your expectations with explainer videos, detailed documentation, checklists, and multimedia resources.
- Onboarding Checklists: Create detailed onboarding checklists to ensure that your customer advocates are familiar with your product and comply with your processes.
- Feedback Surveys
Create and share surveys via email or text instantly. Collect valuable feedback around your product, referral process, and features.
- Personalized Referrals: NextBee’s referral tools allow your customers to share trackable vanity referral links with friends and family. Users can import all their contacts at once and share personalized referrals in an instant.
- User Reviews: Encourage your customers to share testimonials and positive reviews of your product and their experience on your website and on social media platforms. Our User Reviews workflow helps SAAS companies boost their positive brand image and increase product adoption.
- Choice of Rewards: Thrill your customers with nearly unlimited reward options for their efforts. NextBee’s platform supports nearly any type of reward – physical items, cashback, reward points, gift cards, virtual items, and more – so your customer advocates can pick the one that matches their interests and preferences.
- Automatic Rewards Fulfillment: NextBee can automate rewards fulfillment for you. We take care of rewards delivery so you can focus on other important aspects of your SAAS startup.
- Instant Rewards Redemption: Don’t let your customer advocates wait to get the rewards they want and deserve. Motivate them to put in extra effort by allowing them to earn more reward points and instantly redeem them for a reward they choose.
- Contests & Sweepstakes: Generate buzz with contests and sweepstakes. Create a photo contest, where the best photos of product experience win exciting rewards, or host a review contest that rewards the best product reviews and testimonials shared on social platforms and review sites.
- Spot Recognition: Celebrate customer achievements and efforts with NextBee’s Spot Recognition modules. Appreciate them for their efforts – sharing reviews, sending referrals, sharing feedback, and more – within the community of advocates.
- Kudos: Create a sense of appreciation within your community with NextBee’s Kudos workflow. When a fellow customer performs exceptionally or helps another user with advice and helpful tips, then fellow customer advocates can share recognition of their good work through short written messages, stickers, photos, and even short videos.
- Dynamic Leaderboards: Introduce friendly competition to motivate your customer advocates to outperform each other. With dynamic leaderboards, you can encourage your customers to accelerate their advocacy efforts so they can climb up rankings.
- Custom Goals : Create custom goals based on user role and experience to set up realistic and achievable targets on a daily or weekly basis. Easily track progress on a customizable dashboard.
- Polls: Instantly create polls to learn what your customer advocates users think about your product’s usability and features. Launch polls within widgets or embed within iframes.
- Idea Submission: Show your customers you care about their opinion and feedback. Invite innovative ideas for your product and reward the best ones.
- VIP Club: Encourage your customer advocates to engage more with your product, share feedback, and advocate your brand by enrolling them in a VIP Club that offers access to premium features, exclusive event invites, and bigger rewards.
- Advanced Analytics: NextBee’s advanced analytics offer you detailed insights on rewards that work and contests and tasks that encourage your customer advocates to perform better. Easily pull reports in a rich format to optimize your platform for success.
Interested in exploring the NextBee platform for SAAS companies? Watch a live demo now. Submit the form below, and our expert will reach out to you.